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Company Policies

Free Shipping Policy: Our current promotion is "Free Shipping" on NEW Radios valued over $200.00 shipped within the 48 contiguous states. You can also add to your order any accessory that would also fit in the same shipping box with the radio and receive free shipping. Free Shipping is generally by UPS Ground, but we reserve the right to ship by other carriers. Free Shipping includes freight and insurance but does not include optional services such as Adult Signature Required ($4.25 fee) or dimensional weight charges. Oversize or some heavy items are excluded.

Items that do not qualify for free shipping: At this time our website does not calculate shipping charges. We are currently working on this feature and hope to have it up and running soon. You can always email and request a shipping quote before ordering.

Sales Tax: Sales tax is collected on sales shipped to Kansas addresses. Click here <> to calculate your sales tax.

Methods of Payment: We accept MC, Visa, Discover and American Express credit/debit cards. Please note that many Debit cards have daily limits. This limit could be less than your available funds in your account. You may need to call your bank and notify them of the pending purchase. We generally only ship to the billing address on your credit/debit card. If you need to do something different please call us. We will need the card number, expiration date, CVV2 code and name as it appears on the card. For your protection, we validate all credit/debit card purchases!

Collect on Delivery (COD): We are currently NOT doing any COD orders.

Purchase Orders: Please call before sending in a Purchase Order. We will require a written purchase order if accepted.

Foreign Orders: We ship World-Wide with a few exceptions. Please contact us before placing an order by fax or email. Payment is generally made by bank wire transfer. Shipments are made by Express Mail or UPS depending on size and value.

Returns: Defective items can be returned for an exchange within 10 days of purchase. Non-defective items returned within 10 days are subject to a minimum 15% restocking fee. Non-defective new radios are subject to a 25% restocking fee. NEW Radios can only be sold NEW once. We do not have a try it and see if I like it policy. Special order items, books, software, cut cable are not returnable. Return freight charges are the responsibility of the customer.